Store Policy

POLICY:

1. Your initial deposit reserves your event date and is 50% non-refundable. 

2. We must receive the balance by three weeks before the due date indicated or contract is null and void, and the deposit will not be refunded. 

3. The date of your deposit payment is the final date for any changes in the size, style, or flavors of the cake, also delivery address, writting, colors, etc. Any changes requested after this date cannot be guaranteed and may be subject to additional charges. 

4. Delivery and setup are covered on the day of your deposit. There will be an extra charge for delivery depending on the distance and set up depending on the size os the cake. 

5. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table and optimal room temperature of 64 degrees or below. 

6. If flowers are provided by an outside source, we will arrange up to 10 stems free; $1 for each additional stem. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. 

7. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Rustik Cake Studio Corporation possession. 

8. On occasion, we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you. 

9. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions. 

10. Performance of this agreement is contingent upon the ability of Rustik Cake Studio Corporation to complete the agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control. 

11. If the event date must be rescheduled for any reason, the customer has the ability to do so within 6 months from the date of the invoice. The new date must be provided 2 weeks in advance of the event date. If there is no new date within the 6 months period, the money will not be refunded. Customers can only change the date one time during the 6 months period as a courtesy of Rustik Cake Studio Corporation.

We appreciate your business